General
527 results found
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Include Stock Location on Order Details
It would be very helpful to add the Stock Location to the order details screen. Currently if you want to make use of the Stock Location entry in the product data, you have to browse each product to find the location which isn't a very helpful workflow.
6 votesThank you for your suggestion. We will consider it for future development.
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Give customer full transparency on additional fees if a Click&Drop parcel is dropped off
You have a banner on the Click & Drop website telling customers that they will be charged extra if they drop off the parcel at a Post Office. It then says 'for more info, click here' and then there is a list of all the possible questions you could ask. It is not transparent and easy to find the charge. Having spoken to Customer Service today, I am told that I need to report this here at 'user voice' which I knew nothing about, but as she has told me that the additional fee is 20p, why not just state…
6 votes -
In manifested orders, show what the price of the postage was.
When I read my statement it is hard to work out what each package cost to post. I have to look at the statement and then try to work out which package each item relates to. It would be much easier to see this information if the cost was shown next to each package.
6 votes -
Allow non business to use PDDP (Postal Delivery Duty Paid) service
Smaller businesses that don't send frequently are currently barred from using the OBA and have to use the personal account click and drop. Yet its small businesses that are less likely to have their own IOSS set up and need or want to use a DDP service.
I send less than 20 a week but a large part of them are international and high value. I would like the have the option to ensure the customers don't get extra charges on delivery.
This is offered by many couriers, why not Royal Mail? Limiting the service to OBA members cuts out…
6 votes -
Tracking/delivery confirmation for letters
Any chance we could see click and drop have 'letters' included with tracking/delivery confirmation in the future? (not just large letters and parcels).
At the moment, a marketplace such as Etsy won't add tracking details for customers (via click and drop) that purchase orders though us (that are sent with the 'letter' size).
We send many letter size shipments daily and it's a shame that they don't count towards Etsy's tracking system.
6 votesDelivery confirmations have been extended to cover a greater number of non-tracked services and formats, and we will continue to review the services and formats we can offer delivery confirmations for.
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Add Ability to Adjust The Column Widths On Order Details Table
Currently, when you expand 'Order Details' to see a table of the contents of the order, the columns have fixed, uniform widths.
There's no way to adjust them manually, and no text wrapping, so if the contents of one cell is too long, it gets cut off and there's no way to read it.
Having all the columns uniform/the same width means that there are big spaces around the 'Quantity' and 'Price' fields (which are generally only a few characters long), and then 'Product name' is squeezed into the same width and cut off.
6 votesThank you for your suggestion. We will consider this for future development.
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Suggestions For New Orders Grid
New order page only shows one product per order and "+ 1 more item". This creates extra steps to see what an order contains.
When applying postage, it opens in a new "tab" and you are unable to see what products are in the order.
The font colour for product SKUs is too light and small, so it is more difficult to read.
Order details should not open in new tab as it breaks the flow of the page.
Customer name and postcode should not be in the same column, as it makes it more difficult to quickly scan for…
6 votes -
Import Product Weight from eBay
The biggest thing which is slowing me down is entering weight for each item after I sell it. It would be so much easier if click&drop OBA could import from ebay weights I enter , could we have this update ASAP please ?
Its a lot easier to pick up my items enter all specifics once list it ,and when sell it everything ready to go buy labels and ship, no messing around with weight.
6 votes -
Ability to Filter the Collections Grid
"My collections" shows a number which are past their collection date, I would like to be able to remove these - especially ones where the associated tracked delivery has been "delivered". (Why can't the system do this already).
I would like to be able to remove or flag as completed the ones which I know have been done so that my outstanding list shows only valid collections.
Additionally, how do I inform someone if I have a collection and no-one has arrived to make that collection, as this is quite frustrating after waiting at home all day.
6 votesHello and thank you for your suggestion. We are working on adding filters to our collections grid, such that you can filter out collections that have been delivered.
Many thanks
Click & Drop Team
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Support More Than 1 Collection or More Items
I can only book a single collection for any given day with a maximum of 10 items in a given collection.
It would be convenient if more items could be collected in a single booking, or multiple collections booked for a given day.
6 votes -
Import Customs Data From Shopify With Orders
I currently have to manually enter customs details even though they are already entered on Shopify. Surely the RM Click & Drop should just pull them through?
6 votes -
Delete Orders Using the API
The Delete function is currently only available to Channel Shippers, why is it not available to API connections and can this be made available.
6 votesHello and thank you for your suggestion. We are considering improvements to our API; we will review including a delete order function as a part of this.
Many thanks
Click & Drop Team
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Smaller Shipping Label Formats
I send parcels to family in Australia and the postage is often significantly cheaper online but if it’s a small package, the label that prints out is too big for the available space. Is there a way to print out a smaller version of the postage label rather than having to pay a higher price at the Post Office?
6 votes -
Allow User to Specify Order Status Shopify Orders Import For
We would like an option for Click & Drop to fetch orders from Shopify which are marked as 'payment pending'.
We have a lot of account customers who get an invoice with their order.
Royal Mail only downs the order if it marks as paid which means we send it via DHL instead.
The DHL Shopify integration has options to let you choose which orders to download.
6 votesHello,
Thank you for your feedback. This is a great suggestion and we will consider this in future developments.
Thank you,
Click & Drop Support -
Option to Print Integrated Labels on A4 and CN22 on a 6x4 Label
If you choose Integrated Labels this means it has to be on A4, which means the CN22 has to be on A4 as well.
I want to print the CN22 on 6x4 using a different printer - but the option is greyed out.
6 votes -
Telephone number not printed on label
The telephone number field is not used for the generated click and drop label, therefore I currently have to open every order and copy the telephone number in to a free field (or append it to the surname).
Please add the telephone field as a printed field on the label, many countries rely on the telephone number for a successful delivery, without it the package is returned.
5 votesThank you for your feedback.
A Recipient phone number field will be added to international labels in the near future. This page will be updated once the change has been made.
Kind regards,
Click & Drop Team
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Allow EDITS to orders
I find it very frustrating that as soon as I click on the order, I can't edit anything in it. All I can do is select the kind of postage it needs. I now have one order which needs itemized content for customs forms and I can't edit it, I can't add to it. Why should we not be able to edit the orders?
5 votes -
Add column for postage price
Please can you add a column for the postage price paid in the orders overview.
5 votes -
Allow notes to be added to label
When I send click and drop parcels, sometimes I need to be able to quickly show my partner which product he should be packing - if I could add this to the area that says "customer ref" on the posting label it'd help us a lot rather than having to hand write this info so it doesn't get mixed up.
5 votes -
Bug: Tracked 48 orders not Showing "We've got it" in click and drop - Just "Manifested" lable
Tracked 48 orders in the click and drop orders screen for business customers seems only to be showing "Manifested" status and not pulling through the "We've got it"
Click and Drop - Just shows Lable Generated > Despatched > Manifested
Royal Mail Website - Shows "We've got it"
Click and Drop order flow is missing the "We've got it" stage before "Delivered"
Please confirm you can replicate, and this bug will be fixed?
5 votes
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