General
383 results found
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Allow order numbers to be copied on the new click and drop interface
In the new click and drop interface you are unable to copy the cutsomers order number. There are instances where when applying the postage you need to double check something back on the channel interface, and doing a search on the order number is the easiest way to find a customers reord. Functionality was available on the old style page was available and disappeared from the new one.... very frustrating and time wasting for users!
5 votes -
apply postage within a batch without going back to main page every time!
Currently, in the old (better) C&D system, you can group together a bunch of orders as a batch, go into that batch and individually add postage without leaving that batches page. Now trying the Beta as it's being switched over permanently at the end of the month and when I press 'Apply' after selecting postage & filling in customs info etc for an order, it takes me back to the main orders page instead of just applying and closing that line so I can continue through the batch. I have to click back into 'Batches', 'Apply Postage' for the batch…
5 votes -
Click & Drop Desktop Forgets Password
The latest updates to Click & Drop desktop randomly forgets your password when the app starts up.
It may be related to Click & Drop Desktop updating, or Windows updates, however it never used to happen and is very annoying when you rely on the service being on!
5 votesHi, thank you for your message, We will investigate how log in behaviours are working in our new version of desktop and update here in due course. If you find this issue recurring, please contact the help desk so that we can investigate further.
Many thanks
Click & Drop Team
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Support Permanent Setting To Include Post Office Drop-Off In Price
Please add a setting to pre-tick "Include Post Office drop off in price" for all orders and also include the setting in API and dropbox integration so that we don't need to edit every tracked 24 order imported and then tick the box manually.
5 votes -
Charging The 16p Supplement Charge Separately Causing Issues With Accounts Software Package
This is causing havoc with my accounts package. If I have to pay an extra 16pence, it should be taken off at source, as it is difficult to balance books with an after the fact transaction.
5 votes -
Allow Changing Orders From Despatched to Label Generated
If a user has accidentally moved an order to Despatched, you can no longer book a collection for it.
We batch our collections and purchase these at the end of each day, but if another user has accidentally marked a label as dispatched we cannot add it to the collection for the following day. This means we have to dispatch it using the RM website and as these accounts are not linked, we cannot track this on C&D.
5 votesHello, we have this in plan.
thanks
Click & Drop Team
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Increase the Font Size for SKUs
Most of my picking mistakes are a result of the SKU font being too small.
5 votes -
Show Package Format on Open Orders Page
On the orders open page there are lots of headings to choose from to display or hide, but there isn't a way of showing if the items are parcels or large letters.
5 votesHello, this feature is in development and will be available soon.
Kind regards
Click & Drop Team
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Allow User to Specify Order Status Shopify Orders Import For
We would like an option for Click & Drop to fetch orders from Shopify which are marked as 'payment pending'.
We have a lot of account customers who get an invoice with their order.
Royal Mail only downs the order if it marks as paid which means we send it via DHL instead.
The DHL Shopify integration has options to let you choose which orders to download.
5 votesHello,
Thank you for your feedback. This is a great suggestion and we will consider this in future developments.
Thank you,
Click & Drop Support -
Impliment Two Factor/Multi Factor Authentication
Many services online now support two factor authentication via either Google Authenticator methods or SMS. This helps protect our account and customer data held within it.
This should be a feature and we should be able to enforce it on a per account option.
5 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Get C&D working with Safari on earlier Macs again...
Until last week, C&D was working perfectly fine for eight years on our MacBook Air despatch computers with Safari and then an update from Royal Mail killed it. Royal Mail tech support advice is to buy newer laptops, which for a small business isn't going to happen. Developers should just do their jobs and make sure changes are backward compatible.
4 votes -
Have an easier way to complain when you have incorrectly charged us for a wrong size package.
Twice now you have incorrectly charged us when you think a Large Letter should be a Parcel.
The first one had a picture of a Card Backed Envelope being handed to my customer, so there was no dispute and you eventually refunded the charge.
The second one we only found out about because the invoice was a different amount to what we expected so had to go through it line by line to find it. This one has no picture, but we have confirmation from our customer that it was a large letter which went through her letterbox.
I first…
4 votes -
Bug: Tracked 48 orders not Showing "We've got it" in click and drop - Just "Manifested" lable
Tracked 48 orders in the click and drop orders screen for business customers seems only to be showing "Manifested" status and not pulling through the "We've got it"
Click and Drop - Just shows Lable Generated > Despatched > Manifested
Royal Mail Website - Shows "We've got it"
Click and Drop order flow is missing the "We've got it" stage before "Delivered"
Please confirm you can replicate, and this bug will be fixed?
4 votes -
I think Click & Drop should pull in the tax info from eBay’s new “Tax details” section and add it to the address label.
eBay used to include things like ABN numbers (for Australia, Norway, etc.) in the address itself, so they automatically showed up when printing with Royal Mail. Now they’ve moved that info to a separate “Tax details” section, and Click & Drop doesn’t pick it up anymore.
It would really help if that tax number could still be added somewhere on the label, so the customer wont get charged twice.4 votes -
make the shipping Cost option editable on the Address details Page
When you manually enter an order on Click and Drop there is an option for the Shipping Cost Box.
After an order is entered there is no option to enter a cost in this box.
I propose The Shipping Cost should be available to edit on the Address details page.4 votes -
Include Stock Location on Order Details
It would be very helpful to add the Stock Location to the order details screen. Currently if you want to make use of the Stock Location entry in the product data, you have to browse each product to find the location which isn't a very helpful workflow.
4 votesThank you for your suggestion. We will consider it for future development.
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Refunded labels appearing in the 'New Orders' section
After purchasing a label I occasionally have to cancel the label due to my customer changing the address, cancelling the order etc. After the label refund request has been accepted and refunded the order appears in the 'New Orders' section. This is very annoying because these old orders get lost amongst all my new ones and I accidentally repurchase the label! Starting the whole refund process again.
Please stop sending orders from refunded labels back into the new orders section.
4 votes -
Allow sending of email notifications after items are dispatched
Customers often ask me to resend the tracking info. There is no way to do this currently. If there was a simple click box to do this, it would be great.
4 votes -
Return Tracking Status in Click & Drop API
In order to support a fully automated business there is a need for us to be able to verify if a package arrived via an API, not via a report.
There is currently a older royal mail tracking API but it is locked down to high volume users.
I note that work has been carried out recently to add a tracking status on the orders page within Click & Drop. However, this information is not included on the Click & Drop API.
When calling the following endpoints via Click & Drop API,
It returns the tracking number, but unlike the…
4 votes -
Automatically Remove Despatched Orders from Click & Drop, if Marked as Despatched at Marketplace.
When orders are marked as dispatched on eBay, Etsy, or Shopify, they should automatically be removed from the "awaiting dispatch" section in Click and Drop.
Currently, orders remain in the pending section even after being dispatched through these platforms, which causes confusion and extra work. Improved marketplace integration is needed to ensure Click and Drop reflects only the orders that are still awaiting dispatch.
4 votes
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