you must be able to track items at ALL times----it seems you can not why?-is this idea too difficult????
you should no which consignment parcel is on-----you do not--why????
you need better control between parcel depos.-----why not?????
what is so difficult about Warrington that you cannot get to grips with????
do you have regular issues at Warrington??????
David Caine commented
My parcels have gone all over the world by Royal Mail AND parceforce------with no issues------first time i send to UK to UK with special delivery with extra insurance----it goes missing----no doubt Warrington will be not too far behind Italy for parcels going missing---and you make it so difficult for claims forms-----not customer friendly-----my faith in Royal mail is on its way!