Portugal and Customs Labels
It seems to be an error - I produced postage labels for 8 items today - one of which was going to Lisboa in Portugal. For some reason a CN22 form was also generated!
I thought Portugal was still in the EU....
Hi and thank you for your feedback. At present (15/05/2019) Portugal is the only country within the EU to require customs documents, and this is why they are being produced by Click & Drop.
Perhaps the Royal Mail website should be updated:
This states quite clearly that Portugal is part of the EU and does NOT require a CN22.
Happen to me today as well! I sent a packet to Porto, Mainland Portugal and the system generated a CN22 for me too!
Same issue has happened today - sending to zipcode 2780-074 in Portugal. I only printed 2 postage labels and was presented with a customs label for the Portuguese customer.