WH SMITHS + CLICK & DROP = NIGHTMARE!!
WH Smith and click and drop in Sutton, Wallington system doesn't work! Shutting down post offices and giving it to WH Smith is a big mistake!!!
1.The the click and drop machines are always broken, they have 2 members of staff on the desk, 1 staff member at the desk has to often leave the desk to regularly to help at the on click and drop machines, because they have no support. People just dump scanned items over the counter. It's a mess!!!
2.The ques are average 10min's or more because they only have 2 staff
3.Most people leave rather than wait for ages
The answer would be
1.Fix click and drop machines
2.Allow people a scanner to do their own tracked postage
3.Get more staff
4.Give it back to royalmail, WH Smith are losing you business!!!
Hi there and thanks for your feedback. Click & Drop is an online shipping solution, we don’t have any machines. You will need to be raised with the Post Office themselves to look into this for you.