Don't Print CN22 / CN23 For Shipments From Northern Ireland to EU
Provide a checkbox in the Settings -> Label Format to allow CN22 generation only for extra-EU destinations for Northern Ireland post locations
Anonymous
shared this idea
Hello,
We are currently developing our site to include features regarding CN22 information specific to Northern Ireland.
Kind Regards,
Click & Drop Support
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BTPBooks - Office commented
Two years later, any progress? We still have European customers facing charges because our goods from Northern Ireland are being treated as outside the single market (from GBR etc).
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Leonardo Roth commented
I see a 'Do not require customs information for letter format' checkbox has been added to the 'Default customs information' page in settings. Can there be a 'Do not require customs information for all NI>EU items' checkbox too?
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Stephen
commented
Hi Rachel any update on this? We are still seeing parcels unnecessarily stuck in customs which is not providing a good customer experience and is ultimately costing us money. It would be great if we could resolve this asap.
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Caz commented
Are we supposed to do CN22 for Northern Ireland?
In click and drop it says "optional".
I have done many google searches to find out and cannot find a definitive answer.
We have stopped sending to all non UK countries because of the mess that is customers declarations, if NI is going to be included we will have to class those as non-UK, which they are NOT.
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Stephen
commented
I second this. It's becoming very annoying. We have had many parcels unnecessarily held up at customs. I think this needs resolved asap.