Font size increase seen on this morning's label run.....at last.
Great improvement - many thanks.

Since the last but one update my returns address is formatted incorrectly and part of the first line of my address appears on the same line as my company name. This is confusing and looks really bad.

Can we change it so the stays the same as when you input the details:

Company Name
Address Line 1 *
Address Line 2
Address Line 3
City *
County
Postcode
Country

NOT

Company Name Address
Line 1* Address Line 2
Address Line 3 City *
County Postcode
Country

As it appears to be now!

Please can you work with Etsy to get dispatch emails sent out to customers when their item has been dispatched, for non-tracked items? I get many international customers asking when I am going to dispatch their item even though I already have but because they haven't received a dispatch email they don't realise. Would save me and my customers so much time and energy.

There seems to be an issue with newly released Click & drop desktop for mac.
The import history is showing items entered on the 20/5/2020 in list for 19/5/2020 (ie nothing showing as printed today).

I made some entries on the 19/5/2020 last one at 23:14:29 the next one showing is an entry made at 14:31:17 which was made on the 20/5/2020 and not the 19/5 (when date selected is 19-5-2020)
When I move the date to 20-5-2020 nothing is shown. Date on workstation is correct.

Top & Bottom margins for A4 printing too small. Print misses end of barcode and last 3 lines of return address!
Have assumed the print would not be accepted as a usable label so have asked for a refund.
Printer defaults are all set correctly, but no option to modify the lable once 'generated'!

I use 100cm x 100cm boxes and the 6x4 customs label is to big. Enable a size that is on the pre printed rolls

Option to increase the font size on Click Drop 6 x 4 Thermal label template.

Currently very small and difficult to read - circa 8pt. Original version was 10-11pt - much easier to read

relying entirely on paypal in 2020 is not certainly a bright idea , paypal has blocked my account in festive period ,i would recommend to include other payment options please , so that if their is a glitch in paypal or a viral attack than we can have alternative options such as VISA /google pay / apple pay/china pay , the Royalmail should really consider this dependency on paypal to attrack more customers , not every one has paypal account and its ridiculous .

Paypal is completely rubbish I print 50 to 100 labels for my business each month and every time I try to pay via card it takes me to paypal and I always have problems paying with my card. I tried paying with 4 different cards and none of them work. I always have to use my paypal account to pay and its really annoying. Please get rid of Paypal as the company is going downhill.

Could the 'Refresh' button on the orders pane be an On Demand refresh to immediately pull in new orders?
Or at least, a faster update interval.
Having to wait 10-30 minutes for an order to sync from Woocommerce or eBay is a nuisance, and I can't see a reason why it couldn't. I'll often have an order printed, picked and packed and be sat drumming my fingers waiting to apply the postage/print the label!
Thanks :)

Allow users to use the codes UNG/UNH in OBA for sending physical goods in large letter format.At the moment only users sending paper based items like letters and leaflets etc in letter or large letter sizes are being allowed to use the UNG/UNH codes in OBA.

This is a problem that has been around for some months now.

Customer address is too small why is this? This can cause alot of items being misdelivered or lost.

Also the font is no longer dark as it was previously so all text on the label is harder to read.

Please resolve these issues a matter of priority.

Dispatch note 6x4 paper is very very small it needs to to increased. PLEASE fix it ASAP

Produce an extracted .XLS (or similar) report of orders that are "Dispatched by Other Courier". Can then use this for generating addressing labels and other processing on those orders.
This would be very helpful at the moment during the Pandemic when the Royal Mail Sorting Offices have very restricted opening times (including closed on Wednesdays) and need to address and stamp (letter) mail in order to get mail out on a daily basis via post boxes. Thanks

On the orders / manifest batch history list the recipient's name and/or postcode should appear in the list. It is ridiculous that, as far as I know, the only way to find an already printed order on the manifest is to individually open up every single one till you find the correct one. Even worse, the RM references which appear before our inv number do not seem to correspond with those on the LHS in the "open orders" list.

Very helpfully, the old-format CN22 used to include the name of the addressee, but this is missing on the new style CN22s. Can the addressee name be printed on the new CN22?

This was particularly useful when printing a long strip of labels - some of which use CN22s and other do not.

There is now potential for confusing the new style CN22 with the posting label that is printed either before or after the CN22 label.

In other words - if there is no addressee name on the CN22, we might attach it to the wrong package.

I note that there is a new CN22 format for Large Letters, but for 'Letter' size mail, Click & Drop still prints CN22s in the old format.