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154 results found

  1. Send Purchase Notifications to All Users on an Account.

    Share notifications of purchases with all users on an account, so that all users can keep track of purchases in the absence of the booker, and there is less risk of duplication.

    2 votes

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  2. Editing manifested orders (add staff notes or channel reference)

    Sometimes when we enter orders, the operative misses our invoice number in the channel reference, or forgets to put staff notes in there.
    E.g, contents of a package may be missing.

    Once it has been manifested these fields are not editable.
    It would be very helpful to be able to add this function please.

    1 vote

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  3. Address book search integrated within main search box (will pay for this)

    We are a new user to click & drop having moved from a different system & are very impressed with how it operates.

    We are finding it extremely time consuming having to click on each individual funnel (on each column) to search through records by typing customers postcode, order number, receivers name, or company name to find entries.

    Would it be possible to have all the address book data searchable in the main grey search box on the top rhs, with the results shown under a heading ‘Address book’, as it is for ‘Orders’, ‘Pages and actions’ & ‘Help’

    Twinned…

    1 vote

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  4. Support Booking Collection With Buying Postage Label

    As it stands I have to go through two separate processes to:

    (a) pay for postage of a package in Click & Drop
    (b) go to a different screen to book a Collection.

    Could you please integrate these two processes so we can optionally arrange and pay for a collection when we buy the postage.

    It will make our workflows shorter; we only have to pay once rather than twice under the current system. This will save us time

    2 votes

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  5. Provide VAT receipts for refunds

    Accounts teams need a receipt or credit note for refunds and this doesn't seem to currently be available through click and drop.

    1 vote

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  6. ETSY BUG? - Multiple shipping notifications

    We are noticing multiple shipping notifications sent to ETSY customers (37 in some cases). Would it be possible to reduce this to 1 notification?

    1 vote

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  7. Option of sorting orders by Product Details (Product Name and SKU) alphabetically

    There is an option to sort all orders by any header but not by Product Details which is the product name and SKU. That would be very helpful because it would allow us to print the orders in a nice order and pack the repeated product. Now, it's all mixed up and the same product can be 1st, then 30th. As the option for sorting by different headers is there already, I think it's not a big problem to allow us to sort by product details. I can see from previous requests that there is more people seeking this option.

    1 vote

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  8. Delivery reference number for standard services

    When you use BPL1 & BPL2 service for large letter, the 2D Barcode number is not displayed on the order page in Click & Drop.

    This is always generated when you purchase the label, so I am not sure why this information is not able to be put on the order and then when the manifest is generated, the delivery tracking number is also exported to Amazon/eBay etc

    1 vote

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  9. Allow Changing Orders From Despatched to Label Generated

    If a user has accidentally moved an order to Despatched, you can no longer book a collection for it.

    We batch our collections and purchase these at the end of each day, but if another user has accidentally marked a label as dispatched we cannot add it to the collection for the following day. This means we have to dispatch it using the RM website and as these accounts are not linked, we cannot track this on C&D.

    2 votes

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  10. Delete Orders Using the API

    The Delete function is currently only available to Channel Shippers, why is it not available to API connections and can this be made available.

    2 votes

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  11. Support Specifying Trading Name Over The API

    I am passing the "tradingName" parameter but it is not being picked up by the API within Click and Drop.

    1 vote

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  12. CN22 for BFPO

    All BFPO require a CN22. Also in order to get the correct postage customers need to use the BF1 Postcode rather than the BFPO. BF1 and BFPO are classed as UK addresses, All BF1 postcodes and BFPO should automatically generate a CN22 like overseas addresses do.

    7 votes

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    Thanks for your suggestion. We are making changes to support the generation of CN documents for BFPO addresses, we will update the status here when we begin to implement this feature.


    Kind regards,

    The Click & Drop Team

  13. Support Adding Additional Shipments to a Collection Booked for Today

    Once one collection is booked, let people add additional packages if the postman was still not here.

    For example:
    I booked a Collection yesterday for 3 packages,
    I then sold another 3 items, but the only option is to book another collectionfor the next day

    My postman hasn't been here yet, so he could easily take "tomorrow's" packages, and this way avoid coming here twice. Maybe change the way collections are booked, by Address and not package, like UPS does.

    1 vote

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  14. Add Integration for Big Cartel

    I understand there are many options for online stores but it would be good if Big Cartel could be added

    1 vote

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  15. Import 'Company Name' Address Field For Amazon Orders

    The 'Company Name' field exists in the Amazon order detail but doesn't import into Click & Drop. This has happened several times since mid-August.

    1 vote

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  16. Importing Store Shipping Method From WooCommerce With Order

    We have to select the 'standard' or 'tracked' shipping option for every order.

    Am I missing something here, but there must be a way of getting that information automatically imported/transferred over from the WooCommerce order details.

    2 votes

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  17. Show collections on Dashboard

    Why can't I see booked collections linked to items on the dashboard. I have the email confirming the collection and apart from that only the payment record. Nothing about the status - late etc.

    1 vote

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  18. Import Images With Orders From Integrations

    When orders are imported from channels like eBay and Amazon, it would be good if the product images were also imported

    1 vote

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    Hello , than you for your suggestions.


    We will consider importing product images as part of order import. 


    We already import quantity of units for orders.


    Could you provide some context as to how the condition of the goods you have sold is used in processing a shipment?


    Thanks


    Click & Drop team

  19. Add integration for Vinted

    Please add an integration for Vinted

    1 vote

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  20. Retain Weight as Imported when Applying Postage in Bulk

    There is no way at all to bulk assign postage and retain the weight specified by Shopify for each order.

    I would love it if we could simply select all our orders of any one package format, go to Apply Postage and for there to be a tick box that enables it so all the weights already assigned to the orders are used, instead of inputting one weight for all the parcels.

    We also need a method of assigning the weight to orders before Applying Postage for manually created orders

    13 votes

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