The language in the e-mails confirming a Click & Drop postage purchase needs to be made much clearer.

I purchased a Tracked 24 With Signature product, and understood that I couldn't take it to a Post Office counter for drop-off. Option 3 in the e-mail says, "Take your item to a Royal Mail Customer Service Point." - with the last three words being a clickable hyperlink which takes you to a 'services near you' page on the Royal Mail website.

Entering my postcode brings up the address of the Royal Mail counter in a local shop. Because this came up in the search which was linked to directly in the instructions in the e-mail, I assumed that this was an acceptable place to drop it off. Indeed, while the lady at the counter was struggling unsuccessfully to get the parcel into the system, I asked her whether they were actually a "customer service point" and she said yes, they are.

Eventually, it transpired that I needed to go to the counter at my local delivery office to drop the parcel off. So that was an hour wasted.

Some time on the phone with Royal Mail Click & Drop customer support later revealed that, after clicking on the link in the e-mail and entering a postcode to search close to, certain filters have to be applied to the search. This is NOT mentioned anywhere in the e-mail or on the search page, which it absolutely should be.

The instructions as they stand are incomplete and misleading. Option 3 should read something like "Take your item to a Royal Mail Customer Service Point. Click this link and then apply the 'Royal Mail Delivery Office' and 'Drop off prepaid item' filters to find your nearest Customer Service Point".

For a company whose business is communication, I'm afraid the wording of this particular e-mail is a communication failure!

Why is it that you have done all the work for populating the CN23 for the pre electronic information yet you have not bothered to have it populate all the required fields such as the sender and the recipient ? It seem obvious to have these populated as the information is there. Alos the category is a required field so why can we not populate that from any import?
The current version of the CN23 means that every one has to have handwritten information added making them look untidy and time consuming to fill in our details and the customer details when this information is already available. We send a large number parcels that require this form and I had hoped that with the new requirements for pre electronic information that Royal Mail would have added this to the form to help speed up customers processes.
Why was this not done?

We send Parcels and Large Letters and when manifesting they have the same code, which causes issues if the numbers dont match we are unable to find which parcel is booked in incorrectly, and are therefore getting charged extra for this.
It would help massively if there were different codes, for exampe at the moment the code is CRL48 for both LL and Parcels.
It would be better if the codes were something like this -

LL48 for large letters
CRL48 for parcels,
That way when we print the orders we know straight away if it is a LL or a Parcel

Really hope that this is looked into!!

Having spoken to a lady on your support team I explained that the printer shows as offline and I often need to uninstall and reinstall Print Assist. She suggested it could be due to clearing cookies/temp files.

Having carried out some tests I confirm this is indeed the reason.

I uninstalled Print Assist, rebooted and then reinstalled.
Status in Click & Drop was active and shows as green ticks.
I printed a label successfully.
I then logged out and cleared cookies & temp files.
When I logged back into Click & Drop the green status was blank and the printer shows as offline. So this is conclusive proof of the issue.

I realise that cookies or temp files are necessary for Print Assist to work successfully, but it is also good practice to regularly clear cookies to keep windows running smoothly.

Is it possible that the temp files could be saved elsewhere so that they are not removed when clearing cookies?

I was wondering if it was at all possible to integrate Click & Drop with accounting software like Quickbooks?

Everyday I create orders, to which i've entered the address details in Quickbooks, just before invoicing the customer then when I go to ship their item I have to copy and paste all the address info over into Click & Drop, cell by cell.

I was wondering if there was a way the process could be simplified so that you could just click a button within Quickbooks and the address info would copy over into the "Create Order" form over on Click & Drop thus reducing possible errors, speeding up the process and making the whole thing more streamlined.

I'm sure there are other popular accounting software options that people use where this feature could be handy.

Thanks again
Steve | 4130.co.uk

Guys - Nearly every small business in the UK is operating RIGHT ON THE EDGE of profit and keeping it's staff in Jobs - SO PLEASE can you help - When we send hundreds of items a day here (ALL Large Letters and ALL RM48) we have to manually work out our average before we manifest - so we can manifest at under 100g and not over...

It's such a simple thing to implement - Just an average weight as you go...

SO surely click and drop can keep an ongoing average system - For Example - 98 items due to manifest - RM48 Large Letter Average is 98g - Otherwise it's trusting a human and a calculator to not cost the business £££££ if it averages 101G!

I know this ultimately will get ignored as it's NOT in the interest of Royal Mail - But I tell you what, it's in the interest of your customers...