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344 results found

  1. Enable a Remember Me Login Option

    Please enable a Remember Me auto login function.

    3 votes

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  2. AmEx Payment Acceptance

    Please allow American Express (AmEx) payment acceptance.

    2 votes

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  3. Make it easier to find out how much one has been charged for each item

    It is far too difficult to find out how much one has actually been charged for an item. If it is on the system at all it is not easy to find.
    It is very frustrating

    14 votes

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  4. Compatability With Woocommerce's Official Shipment Tracking Plugin

    Woocommerce has launched their official shipment tracking plugin.

    Please make click and drop compatible with it rather than sending tracking details via an outdated method:

    API documentation:

    https://woocommerce.com/document/shipment-tracking/

    Alternatively, allow the sending of tracking details via order notes without marking the order as complete on woocommerce

    OR

    First send the tracking details into the order notes and THEN mark the order as complete.

    All of the above allows tracking details to be embedded into the complete order email. RM's current solution does not.

    2 votes

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  5. Duplicating deleted or refunded orders.

    When deleting an order you system often re-creates the deleted order causing accidental purchases which then have to be refunded, once refunded you then add the refunded order back into the basket with postage applied causing yet another accidental purchase sending us both in circles unnecessarily. Fixing this could save much time and hassle for youself and your customers.

    2 votes

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  6. Import VOEC & Other Customs Scheme Details

    VOEC number for Norway or other VAT system scheme's should automatically be pulled through from eBay / Amazon etc integration with their unique number, similar to how the IOSS number is pulled through.

    5 votes

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  7. Automatically Remove Despatched Orders from Click & Drop, if Marked as Despatched at Marketplace.

    When orders are marked as dispatched on eBay, Etsy, or Shopify, they should automatically be removed from the "awaiting dispatch" section in Click and Drop.

    Currently, orders remain in the pending section even after being dispatched through these platforms, which causes confusion and extra work. Improved marketplace integration is needed to ensure Click and Drop reflects only the orders that are still awaiting dispatch.

    4 votes

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  8. Allow us to enter TARIC Additional Codes

    Given it is now a legal requirement, since January 2022 to include certain TARIC Additional Codes for sending items to the EU for certain TARIC codes in order to pass import controls, please allow us to enter TARIC Additional Codes on our customs declarations.

    I believe these go in Box 11 of the CN23. So allow me to generate CN23s for all orders regardless of value, and allow me to enter data into.box 11 of the CN23.

    I'm fed up of my items being returned to sender because of failing import controls due to missing TARIC Additional Codes. I can't…

    1 vote

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  9. Allow sending of email notifications after items are dispatched

    Customers often ask me to resend the tracking info. There is no way to do this currently. If there was a simple click box to do this, it would be great.

    4 votes

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  10. Return Tracking Status in Click & Drop API

    In order to support a fully automated business there is a need for us to be able to verify if a package arrived via an API, not via a report.

    There is currently a older royal mail tracking API but it is locked down to high volume users.

    I note that work has been carried out recently to add a tracking status on the orders page within Click & Drop. However, this information is not included on the Click & Drop API.

    When calling the following endpoints via Click & Drop API,

    It returns the tracking number, but unlike the…

    3 votes

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  11. Put 'Customer Name' in Bold Font on the Orders Grid

    Up until recently, the pending order list displayed the customer name in a bold font, making it easy to see each customer at a glance. As of this week, the bold has been removed, blending all the information and making identifying customers at a glance very difficult.

    Please reinstate the bolt font for the customer name; it makes no sense to remove it. Thank you.

    2 votes

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  12. Switch over Order Number and Channel Ref on Dispatch Notes so relevant to the end user customer for comms and RM returns portal.

    Currently on dispatch notes, the order number given is a Click and drop generated number that is not relevant or applicable to the end customer receiving goods . The Channel Ref is the actual end users (customers who purchased a product) order number and will match anything sent to them on emails . This is extremely confusing for the end user customer receiving the order , as the order number is completely irrelevant to them and its the channel reference that is their true order number. So when we ask the customer for their order number they give us a…

    2 votes

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  13. Fix 'bring your label' feature, it doesn't work when re-booking collection

    When re-booking collection or when adding multiple pre-paid items, it's not possible to add 'bring your label', it's a bug on your system.
    Specifically, I was returning Nespresso capsules for recycling and could only add 'bring your label' to one out of 5 bags in my order.

    2 votes

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  14. Make it easier to enter Recipient AIRN

    I only realised that when you apply postage, if you view the contents, for some countries, you can enter the Recipient AIRN (tax ID number).

    Odd that you cannot enter it when entering the package details only if you go to edit the contents.

    Please make it more obvious and easier to find - I have been adding it to the address details until now because I did not spot this before.

    1 vote

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  15. Please add the delivered DATE to the manifested orders status column.

    At the moment, the tracking status for delivered items just shows as 'delivered', but it does not show the actual delivered date.

    This would be so useful for an overview and finding out delivered date results for things like ebay cases.

    23 votes

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  16. Make it so we can edit the batch name

    When making a batch it would be good to have the option to change the name of it so on the batches page they can be differentiated easily and I can print the one I want.

    3 votes

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  17. Post Codes formatting errors

    Please post code formatting errors, because post code entered like this: PP5 5XZ where double space is included generates errors.
    So you will need to add filtering RegEx rules to handle this without generating errors. Also the lady on Royal Mail line 0345 2661 004 told me that the eBay customers often enters double city like London London which also generates some errors. I did not experienced any issues like this but address handling should be generally improved and as a developer I know this is easy and possible to achieve. Wondering why this is not done already.

    3 votes

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  18. Make the manifest smaller, its wasted paper.

    Let's streamline the manifest; it's just wasted paper. Handing it over to the postman feels pointless since Royal Mail already has a digital copy. Once the collection driver scans it, it's just trash. Why not replace it with a barcode or 2D code on a label? Maybe 3 or 4 with all info in the codes? The driver or the drop-off point can scan it. We're moving towards a waste-free society, yet this manifest is unnecessarily large with too many spaces. A bunch of tracking codes serves no purpose. Postmen confirm these manifests are redundant once scanned. Let's make them…

    9 votes

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  19. fix the bug to make shipping rules compatible with Amazon orders

    Please fix the bug to make shipping rules compatible with Amazon orders. Initially when we first joined Click and Drop we could have postage automatically assigned to amazon orders. It hasn't worked for quite some time.

    Original Working Example:
    Shipping rule selected all orders with the shipping method 'Amazon Shipping - Std UK Dom_1' and applied the appropriate shipping method.

    Then amazon changed the text string being fed through with their orders. For example 'Amazon Shipping - Std UK Dom_1 | Ship By Date: Feb 23, 2023, 23:59:59'
    This still worked because there was a partial string match on the…

    1 vote

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  20. Support Adding Credit to Accounts to Reduce Card Payments

    Have the abililty to pre load the account with funds so that we don't have to authorise a credit card transaction or paypal transaction every time we produce a label

    26 votes

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