Please add an option to add the customer phone number to the printed shipping label. This is necessary for some of Royal Mail's international delivery partners as they sometimes require the phone number to be visible in order to deliver the package to some locations/buildings.

It would be great if Click and Drop could be integrated with the SquareUp selling platform as at the moment I would have to take orders via one platform and then manually log in to C&D and enter all the order information again by hand which is really time consuming and off putting.

Add SKU as an option on the orders ready to print page so they can be ordered by SKU. We print in SKU order but it would be very helpful to be able to see and select certain SKUs before printing for picking purposes.

If you buy the suggested labels - 4 per page - you cannot choose the position of the label. If you have small order numbers, you end up with lots of label sheets with unusable labels. This is hugely wasteful, and yet bizarrely, personal accounts are able to customise the position.

1. Invalid character processing. Had a situation with a customer from Portugal who had used Em-Dash characters instead of hyphens. Validation rejected these from the address but not the postcode. Labelled paid for and then failed to be produced. Had to reedit the address (no error shown) to get it to process.

2. UK Postcodes. C&D accepts normal postcodes as eg AB12x3CD and AB123CD as valid but rejects AB12xx3CD as invalid (x represents a space). Surely it should be simple enough to either strip all spaces or reject those with no spaces.

When orders made via WooCommerce transfer over to Click & Drop, the county names are not displayed and instead it shows the ISO codes provided by WooCommerce.
This request is to have these codes mapped to the county names to enable addresses to be complete and correct to avoid undelivered orders.

One extra column on the orders screen (maybe next to "Product Identifier (SKU)") should be a thumbnail of the product. Hovering over/clicking on it should show a full size image. We have 26,000 products on the database with photos added, but that is little use if we cannot see the ordered products when we are despatching the orders. Thanks.

If orders are imported from Woocommerce (I don't know if the same happens with other platforms), the CN22 customs values are populated with prices incl. VAT.

As the IOSS limits (and general customs values) are based on prices excl. VAT, this leads to wrong customs calculations or IOSS shipments being charged during import, as the declared value (incl. VAT) now exceeds 150€. Please display prices on the CN22 excluding VAT.

When a postage label is awaiting despatch it can be refunded. This is done when the wrong postage is selected is wrong or the customer cancels their order. The postage label remains at status awaiting refund for a number of days however it remains in the 'orders awaiting despatch' list. You may not want to despatch this order but can accidentally do so in the period it takes for the refund to go through. Could orders awaiting refund not be visible in the 'orders awaiting despatch' list but still be searchable from the drop down lists.

I see a 'Do not require customs information for letter format' checkbox has been added to the 'Default customs information' page in settings. Can there be a 'Do not require customs information for all NI>EU items' checkbox too?

Currently the dispatch note displays the product items but not costs. It would be handy to have an option to display this, along with a breakdown of tax and postage costs.

Leave 5mm white space on left-hand side of label, and at the top. Part of address etc currently gets cut off when printing to an adhesive Avery label, which incorporates a 4mm margin all around label, so you lose first two letters of address info on the left-hand side when you peel the label off.

Folksy is the UK version of Etsy, there is a lot of sellers on there who also sell on Etsy which you have integrated already. I think lots of Folksy sellers who are on CandD would benefit from this integration.

As a Click & Drop user, I would like to be able to view cancelled/deleted labels, So that I can better understand and investigate a surcharge supplement when I receive one.

In addition, it would be useful to be able to see the Mail Item Tracking Numbers (e.g. 3205884730002DAF37E0D) in Click & Drop as this is usually what is displayed on invoice/surcharge supplements.

Why do you have to send items on the same day as you manifest? Why can't the be sent the day later once we've had a chance to package and label them?

Also, when you batch your orders together and future date them when you generate the label the future date disappears and they auto manifest on the same day. This is a terrible process and system error as it does it without warning. Very inefficient and customer service are equally bad who just said "well that's the system either use it or don't"

Allow business contact details (email, phone) to be added to customer's despatch note.

This would be perfect for subscription businesses who send monthly shipments instead of having to call and have ad-hoc collections where we are 'squeezed in'

Under the heading "Channel" there is a picture of a piece of paper and a shopping cart.
When you hover over the "picture" it says which of our trading names we used on that order.
We have an icon set in the preferences for each of our trading names, so why can't they be shown in the Channel instead of the same unnecessary picture for all trading names/channels?