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  1. Option to display customer phone number on international shipping labels

    Please add an option to add the customer phone number to the printed shipping label. This is necessary for some of Royal Mail's international delivery partners as they sometimes require the phone number to be visible in order to deliver the package to some locations/buildings.

    18 votes

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    8 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Started  ·  Click & Drop Support responded

    Hello,

    Thank you for your feedback. We are currently working with our International partners to determine what if any phone number should be printed and where it needs to appear.

    Kind Regards,
    Click & Drop Support

  2. Add Integration for SquareUp

    It would be great if Click and Drop could be integrated with the SquareUp selling platform as at the moment I would have to take orders via one platform and then manually log in to C&D and enter all the order information again by hand which is really time consuming and off putting.

    8 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  3. Returns label

    We have set Click & Drop for returns labels to print as well as the send-to address labels.

    Consensus amongst the despatch staff is we don't want this because the send-to label comes out first, so they will end up using the wrong label. The despatch process is that the last task is to put the send-to address label on the packet.

    I know you may think this is splitting hairs, but the reality is if we can’t have the returns label come out first, it’s useless. It’s just not worth taking the risk that parcels will be returned to…

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,


    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.


    Kind Regards,

    Click & Drop Support

  4. Order open orders by SKU

    Add SKU as an option on the orders ready to print page so they can be ordered by SKU. We print in SKU order but it would be very helpful to be able to see and select certain SKUs before printing for picking purposes.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,

    Click & Drop Support

  5. Add custom label settings to OBA/business accounts

    If you buy the suggested labels - 4 per page - you cannot choose the position of the label. If you have small order numbers, you end up with lots of label sheets with unusable labels. This is hugely wasteful, and yet bizarrely, personal accounts are able to customise the position.

    2 votes

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  6. Improve the validation of address text

    1. Invalid character processing. Had a situation with a customer from Portugal who had used Em-Dash characters instead of hyphens. Validation rejected these from the address but not the postcode. Labelled paid for and then failed to be produced. Had to reedit the address (no error shown) to get it to process.

    2. UK Postcodes. C&D accepts normal postcodes as eg AB12x3CD and AB123CD as valid but rejects AB12xx3CD as invalid (x represents a space). Surely it should be simple enough to either strip all spaces or reject those with no spaces.

    1 vote

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,

    Click & Drop Support

  7. Map WooCommerce ISO codes for Counties to County names

    When orders made via WooCommerce transfer over to Click & Drop, the county names are not displayed and instead it shows the ISO codes provided by WooCommerce.
    This request is to have these codes mapped to the county names to enable addresses to be complete and correct to avoid undelivered orders.

    2 votes

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  8. Show tracking numbers on orders as 2D barcodes on generated orders.

    When an order is generated the generated tracking number appears on the drop down section of the order. The tracking number is written as text. Usually this number also gets auto synced to the website or marketplace where the order came from. My suggestion is that a 2D barcode of this exact same number is displayed beneathe the written tracking number. i use a third party tool which is not linked to clickanddrop and i would like to be able to add the tracking number to this tool. for the order. i have a barcode scanner which can scan 2d…

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,

    Click & Drop Support

  9. Image of Product Displayed in Open Orders Screen

    One extra column on the orders screen (maybe next to "Product Identifier (SKU)") should be a thumbnail of the product. Hovering over/clicking on it should show a full size image. We have 26,000 products on the database with photos added, but that is little use if we cannot see the ordered products when we are despatching the orders. Thanks.

    3 votes

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  10. Do Not Include VAT in CN22 Totals

    If orders are imported from Woocommerce (I don't know if the same happens with other platforms), the CN22 customs values are populated with prices incl. VAT.

    As the IOSS limits (and general customs values) are based on prices excl. VAT, this leads to wrong customs calculations or IOSS shipments being charged during import, as the declared value (incl. VAT) now exceeds 150€. Please display prices on the CN22 excluding VAT.

    3 votes

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your feedback. We are continually reviewing our customs solutions in relation to new schemes such as IOSS.

    Kind Regards,
    Click & Drop Support

  11. Remove Labels Awaiting Refund From Orders

    When a postage label is awaiting despatch it can be refunded. This is done when the wrong postage is selected is wrong or the customer cancels their order. The postage label remains at status awaiting refund for a number of days however it remains in the 'orders awaiting despatch' list. You may not want to despatch this order but can accidentally do so in the period it takes for the refund to go through. Could orders awaiting refund not be visible in the 'orders awaiting despatch' list but still be searchable from the drop down lists.

    14 votes

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  12. add 'Do not require customs information for all NI>EU items' checkbox

    I see a 'Do not require customs information for letter format' checkbox has been added to the 'Default customs information' page in settings. Can there be a 'Do not require customs information for all NI>EU items' checkbox too?

    1 vote

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  13. Option to add invoice costs/totals and tax to dispatch note

    Currently the dispatch note displays the product items but not costs. It would be handy to have an option to display this, along with a breakdown of tax and postage costs.

    1 vote

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  14. Leave a margin on the left-hand side of the label.

    Leave 5mm white space on left-hand side of label, and at the top. Part of address etc currently gets cut off when printing to an adhesive Avery label, which incorporates a 4mm margin all around label, so you lose first two letters of address info on the left-hand side when you peel the label off.

    1 vote

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    Dear User,


    Thank you for your suggestion. When the printer is configured correctly for the label sheets, there should be no over-print. Please review our printing-related help pages. If you are still encountering difficulties, please contact the helpdesk on 03457 750 750.


    Kind regards,


    Click & Drop Team

  15. Add intergration for Folksy

    Folksy is the UK version of Etsy, there is a lot of sellers on there who also sell on Etsy which you have integrated already. I think lots of Folksy sellers who are on CandD would benefit from this integration.

    48 votes

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    16 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  16. Store cancelled labels

    As a Click & Drop user, I would like to be able to view cancelled/deleted labels, So that I can better understand and investigate a surcharge supplement when I receive one.

    In addition, it would be useful to be able to see the Mail Item Tracking Numbers (e.g. 3205884730002DAF37E0D) in Click & Drop as this is usually what is displayed on invoice/surcharge supplements.

    4 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is something in plan, we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  17. Manifest future dated batches...it does not work and the suggested solution is terrible!

    Why do you have to send items on the same day as you manifest? Why can't the be sent the day later once we've had a chance to package and label them?

    Also, when you batch your orders together and future date them when you generate the label the future date disappears and they auto manifest on the same day. This is a terrible process and system error as it does it without warning. Very inefficient and customer service are equally bad who just said "well that's the system either use it or don't"

    1 vote

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  18. Allow business contact details to be added to customer's despatch note.

    Allow business contact details (email, phone) to be added to customer's despatch note.

    1 vote

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  19. add a monthly collection booking form for OBA users

    This would be perfect for subscription businesses who send monthly shipments instead of having to call and have ad-hoc collections where we are 'squeezed in'

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,


    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.


    Kind Regards,


    Click & Drop Support


  20. Show Trading Name Logo on Open Orders Page

    Under the heading "Channel" there is a picture of a piece of paper and a shopping cart.
    When you hover over the "picture" it says which of our trading names we used on that order.
    We have an icon set in the preferences for each of our trading names, so why can't they be shown in the Channel instead of the same unnecessary picture for all trading names/channels?

    4 votes

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

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