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218 results found

  1. limit customs value field to 2 decimal places as it is breaking payments

    Our website sometimes passes a customs value with more than 2 decimal places to click & drop; it is removing VAT for overseas orders which ends up like £3.4563 or something. There is no warning about this but payments will always fail, I only found out by changing things one at a time. Of course I should fix the website to only pass 2 dp but it is a standard woocommerce so loads of people are probably having this issue.

    2 votes

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  2. Bug: Collections booking is not made despite C&Drop saying it is

    Check the process. At the moment (and this happened the last time I tried to use Collection in December too), we can book a collection, choose a time slot and Click & Drop gives a visual confirmation that the booking has been made - a green bar at the bottom of the window. However, the collection does not appear in our account (Orders > Collections). The postman arrives to deliver, but knows nothing about a collection and is unable to take items. So, there is a bug.

    1 vote

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  3. Add Ability to Adjust The Column Widths On Order Details Table

    Currently, when you expand 'Order Details' to see a table of the contents of the order, the columns have fixed, uniform widths.

    There's no way to adjust them manually, and no text wrapping, so if the contents of one cell is too long, it gets cut off and there's no way to read it.

    Having all the columns uniform/the same width means that there are big spaces around the 'Quantity' and 'Price' fields (which are generally only a few characters long), and then 'Product name' is squeezed into the same width and cut off.

    3 votes

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  4. Include additional fields into 'Dispatched orders Report'

    I want to get a better understanding of my overall shipping needs (parcel weights, costs, destinations, service used) so that I can improve the service that I provide to my customers through my online store (i.e. a free shipping service for orders over £***). Please could you include the fields from the 'Order Overview' table into 'Dispatch Order Report' or make the Order overview table exportable to CSV.

    1 vote

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  5. 1 vote

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  6. 1 vote

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  7. Sending to a local post office to hold for collection

    Have an option of sending to a local post office to hold for collection by customer.

    2 votes

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  8. Collections Statuses Aren't Always Updated

    The status of a Collection doesn't always update properly. I have several of collections that were collected but in my account appears as awaiting collection. One of them was collected, but appears as 'Attempted', and the email said the item wasn't available for collection, so now I don't have any proof of postage for an international shipping.
    Please fix this. thank you.

    1 vote

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  9. Please clarify regarding adding extra items to already booked collections

    The Click & Drop service is great and the free collections are an excellent feature that mean I will use Royal Mail over and above any other service.

    However, while the website site says 'if you want to add other items to your booked collection, just hand them to your postie', on the three occasions I have tried to do this, the postman says he can't take them because they aren't in his system. As such he has to make another call to collect the next day, which seems very wasteful! In fact, they ARE in the system, because I…

    1 vote

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  10. Add integration with The Range

    The Range is becoming a good platform for us - we need an integration

    1 vote

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  11. Let non business accounts have sku codes on the label !

    Let non-business accounts have SKU codes on the label

    I just need a means to have a code on the label, so this feature, which you also already offer for business accounts would be ideal.

    thanks

    1 vote

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  12. Extend Desktop Login Token Expiry

    Hi
    Can you extend the desktop access token to cover weekends and public holidays e.g. to say a week?

    At the moment it is too short. My work pc is always on and C&D desktop fails silently on a Monday. It looks fine and says that it is connected to the C&D servers but when I drop files in the folder, the C&D import history shows the file uploading indefinitely.

    Here's the log

    "info","message":"Trying to refresh access token...","timestamp":"2023-12-04T12:36:18.798Z"}
    "warn","message":"Axios error during getting response from p","timestamp":"2023-12-04T12:36:19.005Z"}
    "error","message":"Access token has not been refreshed, status: 400 error: undefined","timestamp":"2023-12-04T12:36:19.005Z"}
    "Error during request uri: https://cnd-desktop.storefeeder.com/api/client/v2/upload-async/

    1 vote

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  13. Bug with shipping rules creation

    There are a few countries that do not have a postage service and so you cannot create a shipping rule if they are in the list.

    This makes it very difficult if I want to create a shipping rule for "international" ie every country except my own.

    1. Add all the country groups
    2. wizard complains because some countries don't have a service
    3. Impossible to tell which ones
    4. give up
    1 vote

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  14. Remove orders that have been marked as dispatched on eBay

    If an item has been marked as dispatched in eBay it should be removed from the pending orders page in click and drop.

    Sometimes I send direct via eBay and it would be nice if when I logged in to click and drop only the orders "awaiting dispatch" on eBay were there.

    1 vote

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  15. Letters / Large Letters to Dubai

    I have just had a letter returned from the international Royal Mail hub as "NO PO Box # RTS".

    It was sent to Dubai - looking online, I hve found https://www.royalmail.com/sending/international/country-guides/united-arab-emirates

    The customer does not have a post office box, just a physical street address.

    Surely it would be helpful if this information / warning appeared on Click & Drop - would the post office even know to reject it I wonder?

    I could potentially have sent it as a small packet according to that guidance, but not even sure if that would be an option without trying it! Another…

    1 vote

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  16. Add Product Images to Picking Slips

    Is it possible to have images on the picking slip from Shopify when it arrives in the click and drop list so w can print the picking slips and see the image of the product?

    1 vote

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  17. Add Ability to Clone Products

    When I create a product I would like to be able to duplicate it.

    I only have to modify my SKUs for each product I post as the rest of the properties of the product remain the same.

    1 vote

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  18. Support Changing Trading Names After an Order is Created

    We use multiple Trading Names when drop-shipping.

    With the old order creation UI, the 'Trading Name' dropdown was at the top of the page. With the new Beta Create Order screen, the Trading Names part is further down the UI and therefore easier to miss.

    Would it be possible to do one or both of the following:

    1. Alter the layout so that the Trading Names dropdown is again at the top of the order creation UI

    2. Make it so that the Trading Name can be changed for an already created order prior to applying the postage in the event of…

    2 votes

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  19. Tracking/delivery confirmation for letters

    Any chance we could see click and drop have 'letters' included with tracking/delivery confirmation in the future? (not just large letters and parcels).

    At the moment, a marketplace such as Etsy won't add tracking details for customers (via click and drop) that purchase orders though us (that are sent with the 'letter' size).

    We send many letter size shipments daily and it's a shame that they don't count towards Etsy's tracking system.

    1 vote

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  20. Import Product Weight from eBay

    The biggest thing which is slowing me down is entering weight for each item after I sell it. It would be so much easier if click&drop OBA could import from ebay weights I enter , could we have this update ASAP please ?

    Its a lot easier to pick up my items enter all specifics once list it ,and when sell it everything ready to go buy labels and ship, no messing around with weight.

    6 votes

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