General
311 results found
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afternoon collection times
Collections in the afternoon to allow same day dispatch on orders.
2 votes -
Urgently Stop Allowing Free Unauthorised Tracked Returns
Click & Drop allows the public to send anything back using our Tracking numbers for free at any time for any reason and we are not told.
I discovered this when I was billed for a Return to Sender label but I don't have Tracked return labels set up in my OBA account.
Trying to understand how I have been billed for a Return to Sender label, I went on the public Click & Drop website and discovered that it was possible to book a collection for a free return by entering one of our Tracked 24/48 or Special Delivery…
1 vote -
Edit package contents does not currently work on mobile or ipad devices - the screen width does not allow the user to edit. Please update.
The edit package contents interface does not work on mobile or ipad devices as the pop-up screen width extends beyond the size of the screen. The screen width needs to be set to x% rather than fixed pixels/width.
1 vote -
increase image size in product details column
Please increase the image size in the product details column. It is so small at present it is very hard to distinguish what the product really is.
4 votes -
Order checkboxes not de-selecting
When multiple orders are selected to generate labels they then move to the 'Orders ready for despatch' section. When you view that section the checkboxes for those orders are sill selected. As I have discovered, when you go to delete a single order from the three dot menu within the order, any other orders with checkboxes still selected are also deleted. This is a major flaw and does not happen in the old interface.
4 votesThank you for the suggestion. We will shortly be releasing an update to change this behaviour.
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Allow order numbers to be copied on the new click and drop interface
In the new click and drop interface you are unable to copy the cutsomers order number. There are instances where when applying the postage you need to double check something back on the channel interface, and doing a search on the order number is the easiest way to find a customers reord. Functionality was available on the old style page was available and disappeared from the new one.... very frustrating and time wasting for users!
5 votes -
Train the helpdesk staff
I'm not contacting the helpdesk with basic queries. Unfortunately that's all they can handle though as anything more than this renders the helpdesk useless.
The staff are dismissive, rude and do not know how C&D works.
There's long wait times on the phone, days wait for email replies. My guess would be that no one is getting queries answered properly and it's taking a number of tries to get any resolution.
Train your people Royal Mail so we don't have to suffer this frustration.
3 votes -
Make it possible to copy a tracking number
If you are not using TikTok integration you have to manually add the tracking nuber to each order. The problem is you cannot copy the tracking number because its a hyperlink, so you have to either go into each order to get the tracking or click the hyperlink. Th eproblem with this is is takes you to the Track and Trace site and perform the track and trace function automatically. This will have a negative impact on the track and trace site. Before you suggest I integrate with TikTok I cant because all orders go through my website so it…
3 votes -
Add option to print only postage labels without order information
I would like to be able to print postage labels without out the order information included. I know you can have this as a spearate sheet but I do not want the order information at all as I can print a packaging slip from shopify already.
1 vote -
At login have an option to stay logged in
I use the Click & Drop system integrated to my eBay account.
Orders come in through the day and I find I am entering the login details 10 or 12 times in that day.
Most annoying and frustrating waste of time.2 votes -
Bug: Tracked 24/48 always need bank authorisation
I'm hardly ever asked to authorise payment on my banking app for 1st and 2nd class postage, but as soon as I include a tracked service it is guaranteed to need authorising. It is starting to get annoying logging on for a £3.50 payment when no other website does this.
2 votes -
Allow impersonating batch/orders when uploading them via Click & Drop API
At the moment Orders/Batches submitted using API are without any user assigned. This makes it hard for users to find the batch they have created using our CRM. Tags that are allowed for items are not helpful as they are shown only in "order view" but not when viewing the Batches.
1 voteThank you for your suggestion.
This work has now been planned and this page will be updated with any further developments.
Kind regards,
Click & Drop Team
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apply postage within a batch without going back to main page every time!
Currently, in the old (better) C&D system, you can group together a bunch of orders as a batch, go into that batch and individually add postage without leaving that batches page. Now trying the Beta as it's being switched over permanently at the end of the month and when I press 'Apply' after selecting postage & filling in customs info etc for an order, it takes me back to the main orders page instead of just applying and closing that line so I can continue through the batch. I have to click back into 'Batches', 'Apply Postage' for the batch…
5 votes -
Please bring back Scroll Position memory
Please bring back Scroll Position memory when the order page is refreshed. It saved countless time during the day and reduced mistakes. When the order page is refreshed it now sends you back to the top of the page, its very frustrating, please change it back.
3 votes -
Re-instate 'Product Details' into the batches page
Since this function has been removed our order processing time has dramatically increased.
Historically, we would batch our orders into product types, and then within the batches page, we would open that batch and it would show each product description, so we can quickly note the size or colour etc for each order.
Since this has been removed, we either have to open each order individually, or we have to head back to the marketplace of each order and search for each one.
Please re-instate this.
2 votesThank you for your feedback.
This change has now been planned in and work on it should begin in the near future. Will update this page once the change has been made.
Kind regards,
Click & Drop Team
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Book a Collection For More Than 10 Items
I send 15-30 parcels each time, and I need to book it in batches of 10. Can you increase the limit please?
It confuses the postie, as the see a few parcels to collect, but there is over 20 I give, as it booked under a different code, so they do not see how may in total they will collect.
9 votes -
make it easier for users to leave feedbacks on C&D, without having to make a new registration.
I have just made a 1-line user feedback on how C&D works. To do that I had to register my email address, confirm the email link, set a new password and then log in. I am surprised I went through with it all. I'm sure there are a large number of people who got put off and stop trying to give you the feedbcack, as I would be myself most of the time. I prefer being able to just write the comment and submit. If you have to have user registration, it's better just to use your click-and-drop account details,…
2 votes -
bring back the 'back to orders' button which used to show up once you've applied postage to a batch. .
That must be the most common thing to do at this stage, but now you have to work out what's the least inconvenient indirect way to get back there.
2 votes -
Allow non business to use PDDP (Postal Delivery Duty Paid) service
Smaller businesses that don't send frequently are currently barred from using the OBA and have to use the personal account click and drop. Yet its small businesses that are less likely to have their own IOSS set up and need or want to use a DDP service.
I send less than 20 a week but a large part of them are international and high value. I would like the have the option to ensure the customers don't get extra charges on delivery.
This is offered by many couriers, why not Royal Mail? Limiting the service to OBA members cuts out…
3 votes -
allow direct access to channel reference from customer order
On the old click and drop system you were able to access the channel reference from which the customer had placed the order by clicking on the channel reference link which would be either Ebay, Amazon or our own website. This gave a direct link to the actual order placed by the customer. It also made it very easy to contact the customer if needed to discuss aspects of their order placed as well as view the actual items purchased by the customer. Now it is not an option and it makes it a more complex procedure by having to…
3 votes
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