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425 results found
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Please add the delivered DATE to the manifested orders status column.
At the moment, the tracking status for delivered items just shows as 'delivered', but it does not show the actual delivered date.
This would be so useful for an overview and finding out delivered date results for things like ebay cases.
25 votesThank you for your suggestion. We will consider this of future development.
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Switch over Order Number and Channel Ref on Dispatch Notes so relevant to the end user customer for comms and RM returns portal.
Currently on dispatch notes, the order number given is a Click and drop generated number that is not relevant or applicable to the end customer receiving goods . The Channel Ref is the actual end users (customers who purchased a product) order number and will match anything sent to them on emails . This is extremely confusing for the end user customer receiving the order , as the order number is completely irrelevant to them and its the channel reference that is their true order number. So when we ask the customer for their order number they give us a click and drop order number which is extremely inefficient to then have to trace an order via click and drop first. They are just the wrong way round and need to be switched over to help me as a retailer and the end user customer. I would also like the option not to have the click and drop number on the paperwork at all ,as it is not required to an end user customer and only serves to confuse. When you add a Royal Mail returns portal it asks the customer for their order number however they will enter the wrong order number if they look at their dispatch note.
Currently on dispatch notes, the order number given is a Click and drop generated number that is not relevant or applicable to the end customer receiving goods . The Channel Ref is the actual end users (customers who purchased a product) order number and will match anything sent to them on emails . This is extremely confusing for the end user customer receiving the order , as the order number is completely irrelevant to them and its the channel reference that is their true order number. So when we ask the customer for their order number they give us a…
2 votes -
Fix 'bring your label' feature, it doesn't work when re-booking collection
When re-booking collection or when adding multiple pre-paid items, it's not possible to add 'bring your label', it's a bug on your system.
Specifically, I was returning Nespresso capsules for recycling and could only add 'bring your label' to one out of 5 bags in my order.2 votes -
Make it easier to enter Recipient AIRN
I only realised that when you apply postage, if you view the contents, for some countries, you can enter the Recipient AIRN (tax ID number).
Odd that you cannot enter it when entering the package details only if you go to edit the contents.
Please make it more obvious and easier to find - I have been adding it to the address details until now because I did not spot this before.
1 vote -
Make it so we can edit the batch name
When making a batch it would be good to have the option to change the name of it so on the batches page they can be differentiated easily and I can print the one I want.
3 votes -
Make the manifest smaller, its wasted paper.
Let's streamline the manifest; it's just wasted paper. Handing it over to the postman feels pointless since Royal Mail already has a digital copy. Once the collection driver scans it, it's just trash. Why not replace it with a barcode or 2D code on a label? Maybe 3 or 4 with all info in the codes? The driver or the drop-off point can scan it. We're moving towards a waste-free society, yet this manifest is unnecessarily large with too many spaces. A bunch of tracking codes serves no purpose. Postmen confirm these manifests are redundant once scanned. Let's make them smaller for now and aim to phase them out entirely in the digital age.
Let's streamline the manifest; it's just wasted paper. Handing it over to the postman feels pointless since Royal Mail already has a digital copy. Once the collection driver scans it, it's just trash. Why not replace it with a barcode or 2D code on a label? Maybe 3 or 4 with all info in the codes? The driver or the drop-off point can scan it. We're moving towards a waste-free society, yet this manifest is unnecessarily large with too many spaces. A bunch of tracking codes serves no purpose. Postmen confirm these manifests are redundant once scanned. Let's make them…
10 votes -
fix the bug to make shipping rules compatible with Amazon orders
Please fix the bug to make shipping rules compatible with Amazon orders. Initially when we first joined Click and Drop we could have postage automatically assigned to amazon orders. It hasn't worked for quite some time.
Original Working Example:
Shipping rule selected all orders with the shipping method 'Amazon Shipping - Std UK Dom_1' and applied the appropriate shipping method.Then amazon changed the text string being fed through with their orders. For example 'Amazon Shipping - Std UK Dom_1 | Ship By Date: Feb 23, 2023, 23:59:59'
This still worked because there was a partial string match on the first half of the text string. This was great, no issues, we could still run our original rules.However, amazon changed the text string again. Now the same shipping method had something like this: 'Amazon Shipping - Standard UK Domestic_1 | Ship By Date: May 28, 2024, 22:59:59'
As you can see the first part of the string no longer matches. The rule fails.
Solution: Despite each rule having an edit button on each of the store postage method strings, it doesn't work and the store postage method strings can't be changed and saved sucessfully. They can be edited but it doesn't save the changes. So the simple solution is to allow us to edit and save the strings meaning that the rules would recognise partial string matches and hey presto the function works as it should again. It in turn saves us time and money.
IMPORTANT: Additional strain on your DB system. Every single order that comes in via amazon from every vendor on your system creates a new database entry as a new shipping method. Fixing this problem may allow you to have a solution for this and in turn, eliminate the hundreds of thousands of new DB row entries being stored.
Please fix the bug to make shipping rules compatible with Amazon orders. Initially when we first joined Click and Drop we could have postage automatically assigned to amazon orders. It hasn't worked for quite some time.
Original Working Example:
Shipping rule selected all orders with the shipping method 'Amazon Shipping - Std UK Dom_1' and applied the appropriate shipping method.Then amazon changed the text string being fed through with their orders. For example 'Amazon Shipping - Std UK Dom_1 | Ship By Date: Feb 23, 2023, 23:59:59'
This still worked because there was a partial string match on the…1 vote -
Support Adding Credit to Accounts to Reduce Card Payments
Have the abililty to pre load the account with funds so that we don't have to authorise a credit card transaction or paypal transaction every time we produce a label
26 votesHi and thank you for your suggestion. We are considering ways to support payments without having to supply your card details for each transaction.
Many thanks
Click & Drop Team
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Detect Channel Islands postcodes and automatically set their destination to Jersey/Guernsey not Mainland
When orders from Ebay, Amazon and other channels come through to C&D via the API, it would be extremely useful if the destination country could automatically show as the relevant Jersey/Guernsey not Mainland UK, as the customs label does not automatically generate without this. Ebay orders and most amazon orders to Jersey and Guernsey appear as "mainland UK" but with Jersey or Guernsey postcodes.
10 votes -
Click and Drop - Unable to Edit Currency
It would be helpful to be able to edit the currency for an order when entered incorrectly. All other aspects of overseas order can be edited, but not the currency. I have to delete the order and re-enter with correct currency.
1 vote -
Adding the department name to a label instead of the department number.
Before we manifest, we always check each parcel to ensure it has been coded to the correct department. Currently the only way to do this is checking on the screen, by adding the name to the label instead of the number would speed up this process.
2 votes -
Support Tracked Returns for Click & Drop Personal Accounts
On Personal Click & Drop offer a returns service where I can generate a return, pay for it and arrange collection from customers house with PO to generate label. At moment I have to go in and change my collection address to cust address and then back again afterwards.
2 votes -
Incorrect tax calculations for international orders via Shopify and Click&Drop integration
We've identified inaccuracies in tax calculations for international orders within the Royal Click and Drop system. Despite our Shopify platform accurately pricing and taxing orders, an additional tax amount is being erroneously added when processed through Royal Mail Click and Drop, resulting in incorrect totals.
To illustrate this issue, please see the following order example:
Within our international Shopify order, item prices are clearly displayed, with the subtotal in EURO inclusive of tax at €17.99. The total order value is €102.80, equivalent to approximately £87.82 based on the current exchange rate.
However, upon importing the order into Royal Mail Click and Drop via Shopify-Click&Drop integration, we've noticed through the order details displayed in Click&Drop that an additional tax of £15.37 being added, resulting in a total price of £103.19 (£87.82 + £15.37).
This discrepancy is unacceptable as the tax was already accounted for in the individual product prices and should not be added again. This is only one example, however we've noticed this issue affecting most of our international orders. This discrepancy have significant implications for our business:
It impacts our decision-making process regarding postage options. For instance, when an order's total falls below €150, we typically choose the postage method of MTK (International Tracked). However, the incorrect addition of extra tax pushes the total above this threshold, leading us to select a different method, MPR (International Business Parcels Tracked). This adjustment is necessary to avoid customers being asked to pay additional taxes due to the erroneously inflated order value.
Orders falling under €150 qualify for IOSS processing, which involves paying taxes to IOSS once a month for all EU orders below this threshold. However, due to Royal Mail's erroneous tax addition, we end up prepaying tax through MPR to Royal Mail as well, resulting in double taxation - once to IOSS and once to Royal Mail (prepaid).
While we've managed to workaround the issue temporarily by manually creating orders and labels on Royal Mail Click and Drop, this is not a sustainable long-term solution. We have already contacted the Royal Mail customer support team and technical team whom were unable assist. We suspect that the issue arises through the integration between Royal Mail Click and Drop and Shopify. Therefore, we kindly request this matter to be investigated.
Many thanks.
We've identified inaccuracies in tax calculations for international orders within the Royal Click and Drop system. Despite our Shopify platform accurately pricing and taxing orders, an additional tax amount is being erroneously added when processed through Royal Mail Click and Drop, resulting in incorrect totals.
To illustrate this issue, please see the following order example:
Within our international Shopify order, item prices are clearly displayed, with the subtotal in EURO inclusive of tax at €17.99. The total order value is €102.80, equivalent to approximately £87.82 based on the current exchange rate.
However, upon importing the order into Royal Mail Click…
5 votesWe apologise for the issues you are experiencing.
Our team is currently working on identifying the cause of the potential miscalculations and would like to look into some specific examples if you are able to send them to us.
Please provide your account details and order numbers of affected orders to the support team (clickanddropsupport@royalmail.com), who will pass it onto our development team for further investigation.
Kind regards,
Click & Drop Team
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C&D API - Support Specifying 'Return Address' in Order Create Call
Currently, the only way I can find to set custom return addresses is by manually setting up a trading name for each one. We create labels in C&D via the API which means that the return addresses must be manually added in advance.
I would like to be able to set a custom return address for each individual label using the API.2 votes -
Import Shopify orders for specified locations only
We have a Shopify setup with multiple locations - retail stores and an ecommerce warehouse. At present Click and Drop pulls in orders for all locations, regardless of the location selected for the integration. This means that our retail store orders come in to Click and Drop as well and are in danger of being duplicated. Please only import orders for the specified location.
3 votes -
Make the check box for each order bigger on the new orders page
When scrolling down new orders the check box is so small - cant it be bigger - its easy to click just off it then it opens the order and you have to close it.
Please make it easier when processing lots of orders but not checking them all.
7 votes -
Per item postage costs from OBA on reporting
The reporting tool on the C&D page is great - it shows absolutely everything you need, except how much you have been charged to actually send the item.
I appreciate that the 2 systems, C&D and OBA invicing are separate, but if the C&D system is able to show you which Sales Order an item is attributed to, is there not a mechanism by which you can attach the cost of sending each item to the report?
The report we use is: https://business.parcel.royalmail.com/reports/manifested-orders
The issue we have is that we are contracted to supply Business 2 Buesiness, and as such we charge on postage rates at cost. We need to be able to run a report which shows the parcels we sent on behalf of our clients, and the amount we were charged by the RM for each item.
And while I appreciate that the rates are clearly shown in our account, the surcharges vary across the year, depending on peak times within the delivery network, so these rates will vary.
When I head into a Post Office, I'm handed a receipt with 20 parcels detailed on it, along with tracking info and the cost per parcel. Surely the Royal Mail should be able to run a similar report, either from the OBA or import the information back into the Click&Drop service. It seems very odd that neither system is able to work hand in hand with the other, to offer this joined up approach to reporting for the businesses that use your services.
The reporting tool on the C&D page is great - it shows absolutely everything you need, except how much you have been charged to actually send the item.
I appreciate that the 2 systems, C&D and OBA invicing are separate, but if the C&D system is able to show you which Sales Order an item is attributed to, is there not a mechanism by which you can attach the cost of sending each item to the report?
The report we use is: https://business.parcel.royalmail.com/reports/manifested-orders
The issue we have is that we are contracted to supply Business 2 Buesiness, and as such…
3 votes -
Country specific hs-codes
When downloading order from Magento 2, Click and Drop downloads, if an hscode object is present under the Order->OrderItem object, please use this, falling back to the Products hscode if not present in the OrderItem.
Hs_codes in the OrderItem are order specific, and therefore country specific and this can be 10 digit HS codes.
Ireland are now returning to sender any items that don't include 10 digit country specific HS codes.
10 digit country specific HS codes are available under Order->OrderItem in my Magento store.
Please indicate and standardise in documentation how you download order specific 10 digit HS codes so I can start shipping to Ireland again.
When downloading order from Magento 2, Click and Drop downloads, if an hscode object is present under the Order->OrderItem object, please use this, falling back to the Products hscode if not present in the OrderItem.
Hs_codes in the OrderItem are order specific, and therefore country specific and this can be 10 digit HS codes.
Ireland are now returning to sender any items that don't include 10 digit country specific HS codes.
10 digit country specific HS codes are available under Order->OrderItem in my Magento store.
Please indicate and standardise in documentation how you download order specific 10 digit…
1 vote -
Make it easier to see the postage paid on orders
On the new Orders list, there is no option to see the postage paid. Even when you go into the order you no longer see it. It seems the only way to find out is to reprint the shipping label.
5 votesThank you for your suggestion.
Our team will begin working on implementing this feature in the near future. We will update this status when the feature is available in Click & Drop.
Kind regards,
Click & Drop Team
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2 votes
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